Salesforce announces completion of its Fin acquisition

Completed ownership, announced September 10

Salesforce announced on September 10, 2026 that it had completed the acquisition of Fin, formerly Intercom. The notice confirms completed ownership by that announcement and places Fin within Salesforce's AI Labs. September 10 dates the announcement; the notice does not separately disclose the legal closing day. [1]

The acquisition brought Fin's customer-agent platform and specialist model team into Salesforce. The notice says Fin would continue serving customers and developing its technology. It does not establish that every proposed Agentforce integration was already available. [1]

Investing.com reported the completion announcement on the same date. Its account follows the company statement and discloses AI support with editorial review, so it corroborates the dated announcement rather than independently verifying the transaction. [2]